I often hear people say “I don’t like Twitter”, or “I don’t really get Twitter”. And I understand that. It’s not as easy to use as Instagram or Facebook, and it takes a little bit more time to understand how it works. It’s my favorite social media platform lately, but it does takes some work. And if you don’t want to use it, personally, that’s totally fine. No one is forcing you to be there.
But as a brand, a retailer, or a celebrity (big name or up-and-coming) this is a little different. People are already on Twitter talking about you, so why not jump into the conversation with them? See what they have to say about you. Cause it might now all be as amazing as you think. And if it is, the least you can do is high five them!
If you don’t have an active presence on Twitter (yet), someone else will do it for you, whether that’s a fan that creates a fake account under your name or one of your retailers/reps/distributors. This might sound like a solution, but this also means someone else controls your message.
Ow, and your competitors are most likely on Twitter, just in case you needed more any more reasons. So you don’t like Twitter? Too bad for you, as the audience is already there. Meaning your past/present/future consumer.
Twitter has 500 million users and 200 million of them tweet at least once a month. On average they sent out 400 million tweets a day and have, and they have on average 208 followers.
So you have a Twitter account, or want to create one. How do you go about it? Do you know those people that love to talk about themselves. All the time. And don’t give you a chance to talk or don’t listen to you when you talk? Do you like those people? Or are they just straight up annoying? I’m sure we can all agree that those type of people aren’t really the ones you want to spent time with, right?
Making Twitter a conversation is very important for it’s success. This means that 50-75% of your tweets should be an “@ reply”. So 2-3 out of every 4 tweets should be an @ reply. Still with me here? This still make sense right? You want to talk with people, not constantly talk at them. Right?
And I get it that you can’t be everywhere at once. When people ask me what they should focus on if they had to pick I always tell them Facebook and Instagram, and of course YouTube. But that doesn’t mean you past/present/future consumers aren’t on Twitter. And if most brands don’t really pay attention, that means there is a lot of room there to jump in and make a difference.
I thought I would do some research in the world of skateboarding (shoes), as that’s the world I’m in and and I’m always interested in how brands in skateboarding use social media. A little while back I found out about Twitonomy, based out of Australia. Anyone can go to their site, login with a Twitter account, and look up stats from any Twitter account out there. And not just a few stats, but a whole breakdown.
So I looked at the various skateboard shoe companies to see how they are doing on Twitter. Again, I focussed on the reply %, I do know that they are some more stats to look at to see how an account is doing things…. (but I do think the @ reply % is the most important one)
@ replies % on May 1st 2013 + total followers:
Vans – 38% (178k followers)
Osiris – 22% (16k followers)
Dekline – 19% (700 followers)
Lakai – 16% (35k followers)
Fallen – 15% (7k followers)
HUF – 15% (48k followers)
DC Shoes – 11% (206k followers)
DVS – 8% (36k followers)
C1RCA – 8% (9k followers)
etnies – 8% (37k followers)
DC skateboarding – 7% (55k followers)
Emerica – 5% (43k followers)
Nike SB – 5% (117k followers)
Globe – 3% (15k followers)
Supra – 2% (97k followers)
Vox – 2% (2k followers)
Twitonomy provides analytics on up to 3,200 tweets and 800 mentions. It depends on how active an account is.
*Please note that quite a few of the brands above feed their Instagram photos into Twitter. When they start an Instagram post with “@username” and feed that into Twitter it looks like an @ reply to Twitonomy. So for most brands the actual reply % is lower. Another reason to take 1 minute extra and post individually on each platform. Another thing I noticed is that some brands retweet a few tweets every now and then, but only the ones that talk positive about them. So no one complains? Or you just want to brag???
Here’s a screen shot of the Vans Twitter stats (via Twitonomy)
So Vans is doing a decent job on Twitter, with 39% of their tweet being @ replies. After doing this research I started looking at some other brands too. I was shocked when I got to the Nike Twitter account. Not the SB one, but the regular (runner) one. 93% of their tweets are @ replies! Damn, talking about having a conversation! So out of every 10 tweets they do, they talk TO people in 9.3 tweets. That’s an insane number!
And then I also looked at what Nike was tweeting. Again I was impressed. Most of their @ replies to people are super motivational and inspirational. You think people get stoked to see those responses?
The thing I like so much about social media is that it’s public. You can ignore phone calls and not respond to your email to a certain degree. You would suck at customer service but you might be able to get away with it if your product/brand is hot.
All this social media information is out in the open. Anyone can go to a Twitter account on a computer or mobile device and see what people are posting, and if they reply to people. I stopped following brands that just feed Twitter from Facebook or Instagram. Or if I find a Twitter account and I just see one-way traffic I don’t even follow them. What’s the point? Let’s have a conversation! Once we start to talk we create a relationship, and that will benefit you (and me) in the long run.
How I am doing on Twitter? After seeing Scott Stratten speak at a LInked OC event in mid November I changed up my Twitter game. I started having more conversations with people, not just tweeting a bunch of crap. In less then 6 months I went from 200 followers to over 500. Was it a lot of work? Yes. Was it fun? Yes, it was. And it still is. And if I can do this, you can for sure. My @ replies are still just below 50%, but that’s because I didn’t really do @ replies before November last year. So my @ reply % is slowly going up.
As you can see below I started tweeting way more in mid November, but I was doing a lof of @ replies, which only show up to the people I reply to, and the people that follow both me and that account.
REMEMBER: When you start a tweet with @username, your tweet only shows up for the people that follow both you and the “username” you mentioned (tagged). This also includes if you start an Instagram post with with “@username”, and then feed it into Twitter….
Hope this gives some good insight on how to use Twitter (better). I strongly recommend reading the 2 books from Scott Stratten, Unmarketing and The Business book of Awesome. And if you have some time watch this Vimeo video from Scott.
For more Twitter tips see part 5 from last week.
(FYI: I currently work with DVS Shoes, C1RCA, and Globe.)