Five Facebook Tips 12

Posted on May 10, 2013 by Fred van Schie

Here we go again. Five more Facebook tips for you and yours on this Friday.

So social media is NOT about ME (=you/your brand) or being the media (all the time), the focus is on being social. Having a conversation with someone (online or offline) creates a relationship. And since “people do business with people they know, like, and trust”, building a relationship with your past/current/future consumers is key. Otherwise each sale is just “buy”, or “goodbye”. Selling a product once to one consumer is nice, but wouldn’t it be much better if that consumer stays with you for a long(er) time?

1. Keep your Post By Others wall as open as possible
Seeing big (and small) brands turning the “Post By Others” wall off is something I can not comprehend. Ignoring your past/present/future customer, in public, isn’t good marketing in my eyes.
So open up the “Post By Others” wall and then open it up all the way (see screen shot below). You want your fans to be able to tag their friends in your photos, so your content gets spread whenever possible. Having your current fans telling their friends about you is super valuable. We all trust our friends more then anything, and social media is word of mouth on steroids. Why would you try to stop that?

2. Add other Facebook Pages to your Page (that you’d recommend)
As a Facebook Page you can “like” other Facebook Pages, which displays in the right colum on the top of your Page. This is basicly a list of other Pages that you think your fans should “like” as well. So you would add brands, retailers, and athletes on this list that you want to align yourself with. So don’t try to make this list endless. Less is more. I think anywhere from 5 to 50 could be a decent size list.
To add another Facebook Page to your list just go to the Facebook Page you want to add, and click on the “wheel” below the cover photo (on the right) and click “Like As Your Page”. If you handle multiple Facebook Pages you get the option to pick the Page you want to add it to.

3. Display 5 other Pages for people to Like (Featured Likes)
So now that you have a list of Pages added to your “Recommend Likes”, the “Likes” box will display up to 5 Pages that your Page likes. This list will change with every refresh, so each one on the list gets displayed at random. If you “like” more then 5 Pages you don’t control which Pages get shown. But you can set certain “Featured Likes”, so those will show up every time. I don’t recommend locking in all of the 5 spots, as then the others Pages will never show up. So maybe lock in the first 2-3 spots makes the most sense.
To set the Featured Likes go to “Edit Page” and “Edit Settings”. On the left click on “Featured” and then click on the box “Add Featured Likes”. Now the list pops up of all the Pages that you like with your page. Select the ones you want to lock in.

4. Who to make an admin of your Facebook page
For a while now there a 5 different degrees of admin roles. Only the “Manager” can add and delete others. Best is to have 2 people be an manager, in case something happens to one of the profiles from the admin. (Hacked, banned, etc) If someone has a fake (personal) profile you want to be extra carefull, as Facebook can at any time delete that profile. And if that’s the only admin of the Facebook Page you’re screwed. As far as adding any others admin, once again, less is more. If you add more people to your Facebook Page, to post (in specific territories) make sure they now how to post, respond, and tag right.

*Please note that any manager can hijack the page and kick everyone else out. It all comes down to trust, and maybe adding something in the contract of your social media employees.

5. Check the comments after you do a Facebook post
I see a lot of people just post stuff, and not interact. They turn their “Post By Others” wall off and just do one-way traffic. Being anti-social on social media, wtf!
When some people constantly question the ROI of social media, it blows my mind that most of them don’t interact. So when you post something, check back after a few minutes, a few hours, and the next day(s). See if people have questions about the product or anything else. And delete spam comments and approve the comments that were flagged as spam (incorrectly).
More then 60% of the time people check Facebook from a mobile device and most people having notifications turned on, they can and will respond quickly. Keep the momentum going and talk back to them, and more importantly, have a conversation with them. In the first 30-60 minutes you can really help increase the reach of your post by doing this. And you might be able to sell some extra product while being at it.
Are you ready for 1-on-1 marketing yet?

Hope this is once again helpfull.

Check out Facebook tips part 11 from last week for more tips and tricks. Questions or comments? Drop ‘em below! You can of course post them on my Facebook Page or shoot me an email at [email protected]

Five Instagram Tips Part 10

Posted on May 5, 2013 by Fred van Schie

Let’s try to keep this going (talking to myself). Weekly Instagram tips are back on the top of my list, so hope these ones are once again helpful/useful for you.

Instagram has gained a lot of traction in the past year. And even though I’m still a big fan of the platform, I also notice how hard it is to interact with your audience on Instagram. And even though that might be just what some are looking for, being social on social media is key to it’s success for most. Or ROI as you will, as most companies have to make sure they see a Return On Investment (of time/manpower). While people most of the time people hardly question the use of the telephone or email, they do with social media, as most of it see it as another marketing tool. But how priceless is it really to interact with your fans and followers? Here’s a tool that let’s you interact with your past/present/future consumers, isn’t that good for your business/brand in the long run? And a picture tells a 1000 words, so let the photo do the initial talking, and then jump in later for the interaction.

1. Promote your name/brand hashtag & the other “branded” hashtag

Assuming people will find you and know what hashtag(s) you want them to use is not easy in a day and age where so much is going on. You can blame that on the smartphone and social media for most of it, but you can use this in your own advantage. Adapt or die right?

So promote your brand name as as hashtag in all your other marketing efforts (print ads, back of a sticker, on a sign during events, via your sponsored athletes, your employees, retailers, etc) and of course in your Instagram (and Twitter) profile. This is the gateway to your brand/name for most people. So at the first point of contact you have a change to explain who you are, and what you want your audience to use when the post something about you.

Since you can only see the last 50 likes/tags on Instagram, it’s hard to keep track of the people that tag you. So here is where the hashtags come in handy. I totally get that you want to promote #yourbrand, but most people might now want to use that all the time. This is where your slogan or campain tagline comes into play. Make sure the 2nd hashtag does NOT contain your brand name. It looks tacky and it shows that you are trying to hard. When people really start to use this it will become synonymous with your brand name.
Best example, in skateboarding, is the Nike SB hashtag #skateeverydamnday. Other good examples are #theyturnandstuff (from Krux trucks) and #skatemore (from DVS Skateboarding).
As I’m writing this (May 2013) the hashtag #skateeverydamnday has been used more than 300,000 times on Instagram. It’s used by a lot of skateboarders around the world, even by some who are sponsored by other shoe brands. That’s when you known it’s a real success. Which die hard skateboarder wouldn’t want to tell the world he/she is skating “every damn day”?

2. Interact with your 2 main hashtags
So now that you have people using your #notthebrandname hashtag, as well as the #brandname hashtag, you have a chance to reach out and interact with these people. And I know this might get full-time job (hint?), but people will go crazy if their favorite brand/famous person will “like” their photo. Or even better, will leave a comment on the photo. Chances are they will take a screenshot of your like or comment, so all their followers see that you actually talk back. How rad would it be if the brand of the product you just bought, and posted a photo about on Instagram, comes back to you and says thank you for buying the product? Think that will have an impact on the brand perception? Think the chances just increased that you will buy that brand again? I think so too.

3. Don’t abuse the hashtags
One of the problems with hashtags that become popular is that people start using them to get more followers, and adding them to photos that have nothing to do with the subject. This is where the term “MySpace photo” pops back up. Lots of selfies and other bullshit now comes up in the feed when you look up certain hashtag. Best is obviously to not do anything with these photos. I guess if you have lots of time on your hand you can start to comment on them and saying the need to chill out, but you’re never gonna win that battle…. Just stay away from it yourself. 13 years olds grow up eventually and they will get it someday. But don’t bet on that.

4. Stay away from the most used hashtags
Yeah, I know, we all want to get more followers right. Justin Bieber has 8.3 million Instagram followers (May 2013) and it’s totally reasonable for you to get at least half of that. Within the next month. Yeah right. And the trick to your followers explosion is more hashtags. Especially the ones that everyone uses.
How many friends can you really have if you’re not famous? Best trick on getting more followers? Post great photos. Good content always wins. And of course make sure other people, preferably those with a lot of followers, tag you (more then once).

The no go hashtag list for me contains of #followme #swag #lol #instagdaily #popularpage #like #picstitch #10likes #20likes #30likes…. yeah you get it…. Embarrassing.
Huffington Post made a top 100 of most used Instagram hashtags, and I’m glad to say I’ve never used most of them….. #tbt and #friends might be the only 2.

5. Tag others when you can (as they most likely will do the same)
Tagging others in an Instagram post is a way of letting your followers know who else they should follow. It’s a stamp of approval more or less. And once they see that you tag them they will most likely do the same in the future. It’s all about supporting those who support you right?

Have a question? Feedback? Drop a comment here or tag me (@fredvanschie) on Instagram or Twitter. Or shoot me an email at [email protected]

For more Instagram tips see part 9 from a while back. Until next time! Quite possibly next week….

How to link Instagram to a Facebook Page

Posted on April 28, 2013 by Fred van Schie

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The question I get asked the most is how to make sure your (brand’s) Instagram account can feed into your (brand’s) Facebook Page. While it’s pretty simply to have an Instagram account feed into a personal Facebook profile, it’s a little more complicated to have Instagram go to a Facebook Page. Just a little bit though….

A while back I made a tutorial email that I’ve been sending out a bunch, so I figured I put it up on here so everyone can see it. And save myself a couple emails, ha!

One more thing before I show the step-by-step tutorial, I do NOT recommend feeding your Instagram photos to a Facebook page. The main reason is that the Facebook edgerank (=algorithm) sees any link from outside of Facebook as a way to get people away from Facebook, and therefore it gets ranked lower. The result is that way less people will see an Instagram photo on a Facebook Page (in compare to a photo directly uploaded to a Facebook Page). And less views on a post means the Talking About This** number is going down, which will result in a lower post reach in the (near) future.
Another reason to not feed Instagram to a Facebook Page (or profile) is that the tagged accounts won’t translate into Facebook. And tagging others (on any social media platform) is the best way to grow your fan base and increase the reach of a post.

(**Talking About This number should be 10-15% of your total Facebook fans/likes)

Please make sure you are logged in to the Facebook and Facebook Pages (orange flag) apps before you start!

Step 1: Log in in to the Instagram app on your phone with the account you want to share on the Facebook Page. Then log into your personal Facebook profile on your smart phone. (And make sure you are an admin of the Facebook Page)

Step 2: Open the Instagram Instagram and click on the lower right tab (on the bottom). From there click on the wheel in the upper right corner.

Step 3: Click on the “Share Settings” button.

Step 4a: Click on the “Facebook” button. It will now ask you to sign in to your personal Facebook profile. Follow the steps. It might open up Facebook for a second and come back to Instagram. It might even do this twice. Don’t touch anything, just let it pull it up and wait for it to be completely done.

Step 4b: Click “No” so you’re not sharing your Instagram likes to your personal Facebook profile. Unless you want to display the sketchy stuff you like on Instagram to your Facebook friends. (You’re Instagram followers already can see that, so you’re already getting it out there, don’t worry)
Step 4c: You don’t really have to do anything, just making sure the “Facebook” button is now displaying the name of your personal Facebook profile.

Step 5: Click on the “Facebook” button and it should now show “Wall (Default)”

Step 6: Click on “Wall (Default)” and now you see a list of all the Facebook pages you are an admin off. Select the one you want and you’ll see the check mark behind the Facebook Page you’ve selected.

Step 7: Now go to the upper left corner and click on “Facebook”, “Sharing”, “Options”, and “Profile” and you’re back to your Instagram profile tab/page. Now it’s time to test it out!
If this doesn’t work sign out of the Instagram and Facebook app on your phone, uninstall both app and then re-install both apps. After you’ve re-installed both apps turn off your phone and turn it back on. Then log in to Instagram and Facebook again and repeat the steps.

Step 8: Please don’t be lazy and feed every single Instagram photo to you Facebook page. It’s boring when both platforms (and Twitter) show exactly the same content! Besides the fact that it decreases your Facebook Page (and Post) reach, as well as making your Facebook posts look like a mess with a bunch of “@” and “#” signs…. You’re better then that!
I’d suggest to feed 1-2 out of 10 Instagram photos to your Facebook Page.

Hope this helps. Feel free to leave a comment below or email me at [email protected] if you still have issues or questions. Or let me know on Instagram or Twitter if this worked (or not) for you. I’m @fredvanschie.

Renegades Write The Rules Review

Posted on November 15, 2012 by Fred van Schie

Sometime in November 2011 my good friend Brent Koops, one of the international sales managers at Sole Technology at the time, called me into his office and showed me an article (blog post) about Amy Jo Martin. I was doing the social media for Altamont (and kinda sorta eS and Emerica) at the time, as well as the marketing and PR.
The article (maybe this one?) told about how Amy was helping Shaquille O’Neal with his social media, and how much success their teamwork had.

The 15 minutes I spent in Brent’s office have been super influential of where I am today, and what I’m doing. I remember very clearly Brent telling me “this is what YOU should be doing”, and I also remember telling him I wasn’t sure if I could and should be doing my own thing yet. (Justin Casady witnessed it, not sure if he remembers this)

We’re all scared of change right? Besides that, all I wanted for the longest time was to live in Southern California and work for Sole Technology (doing what I was doing). But shit was getting weird, and I felt I my opinion/expertise was not taken serious (anymore). The éS brand put on hold a few months earlier, a lot of people were laid off, and everyone knew more layoffs were around the corner. In early December my job was canned, and it was time to move on.

The 24-48 hours after Brent showed me the Amy Jo Martin article, I researched her and found tons of interesting articles and videos about what she was doing on the social media front with Shaquille O’Neal, Nike, Chicago White Sox, UFC and Dana White, Dwayne “The Rock” Johnson, Los Angeles Kings, and more.

Fast forward to almost a year later, and here I am running FvS media, my own social media agency, where I work with brand, retailers and pros (= professional athletes), mostly in skateboarding. I looked what Amy Jo Martin was doing with her company, Digital Royalty, and I’m not afraid to say I mirrored my company after Digital Royalty.

At Sole Tech I helped a lot of the teamriders (Andrew Reynolds, Ed Templeton, Braydon Szafranski, Garrett Hill, Kenny Hoyle, Bobby Worrest, Mike Anderson) get started with their social media, so when I was let go I figured I should try and make that my business. I figured I would mimimize the risk of losing my job if I worked for a few different people, instead of one. In the last few months I was able to built up a solid client base, and it still feels surreal.

Over the summer Amy posted (on her Twitter) that she was working on her own book. In late August she announced the book would come out on October 2nd. Through her website I signed up for the Blogger Program, and I was one of the lucky ones to receive an early copy of the book in early September. It took me a few weeks to finish the book and, to no surprise, the book is nothing short of amazing. (It’s an easy read, I was just lagging)

I’m a big fan of her “color outside the lines without crossing the lines” theory, as it’s something I’ve experienced that first hand when I was at Sole Tech.
In the intro of her book she mentions how “Facebook and Twitter alone often help you innovate better, or more effective products, processes, technology,services and ideas” more effectively than any traditional poll, survey, or creative meeting”.
I always questioned how brands would gather feedback from (potential) consumers, but now that there’s all these options to get this feedback for free, most people get all weird.

I highly recommend reading the book, and I want to walk you through the chapters (rules) so you know why you should get it. (*I have the early version, so some stuff might be changed in the final version)

Rule 1: Be the media
When you have a lot of (real) followers on your various social media platforms, and engage with them, they will help you spread the message(s) for/with you. Amy worked with Shaq on his retirement video, a 16 second YouTube video in which Shaq announced he was retiring from professional basketball and thanked his fans for their support. Within 5 minutes it was a trending topic on Twitter, and within 15 minutes a major media outlet picked it up. How the news broke so quick? Shaq and Amy both had a lot of followers on Twitter (and Facebook).

Rule 2: Show some skin
Be authentic. “You have to earn the right to sell something in the same way you earn the right to ask a friend for a favor.” I really like her execution of the fan phone, were some of her clients answer phone calls from fans.

Rule 3: Unmask you motives
In this chapter Amy points out how Tiger Woods never got back to the level after his sex scandal and Bill Clinton did after the Monica Lewinsky affair. Why? Because “we still don’t know what makes Tiger Woods thick. He has given us no other reason to like him than for his performance.”
She also brings up the Toms shoes example, and how their whole business model is based around given a pair of shoes to under privileged children with every pair they sell. Toms became successful because people “believed in the brands intent to help children in need.”

Rule 4: Get comfortable being uncomfortable
“Often it’s that first leap toward a new protocol, or culture shift, that gets them hung up. They just can’t see themselves sharing their lives with thousands of people, let along millions. So get comfortable with being uncomfortable Own it. With more than a billion people using these communication channels, you can’t afford not to have an active role in the conversation.”

Rule 5. Ask for forgiveness rather than permission
“Mistakes are ok if you’re engaging with an audience and they’ve come to know who you are. The faults of a friend are far more forgivable and far easily forgotten. Just bring the results with you when someone asked you about it.

Rule 6: Consensus is true authority
“Brand ownership is not very deep when it’s based only on surface traits like quality, aesthetics, and practicality Social communication channels allow you to take your audience deeper so that their loyalty to your brand is rooted in human qualities that strengthen any relationship.”

Rule 7: There’s a new ROI in town.
ROI should be about the Return On Influence (not Investment). This chapter introduces the RevPAF formula; the revenue per available fan and follower.

You really have to read this for yourself to understand this new way of getting data (from social media).

Rule 8: The act of good can be scaled
“Social media is not only the future of business; it is this moment of business as well. And the more moments you miss, the more irrelevant you will become. To opt out of social media is an irresponsible business decision. It’s quickly becoming a fatal business decision.”

You can read the PDF version of chapter 0, on the Renegade Write The Rules website.

Final quote: “Take risks, experiment, and fail early. When everyone else hops on the bandwagon, their failing process begins as you begin to win. Then share your lessons with other.”

Being a skateboarder first and foremost, I have no desire to be part of a team (sports), but after reading this book I want to be a part of Team Renegades. Not because I want to brag about being rebel or being part of a team, but simply because Amy Jo Martin is leading the way in communication.

Thank you Amy, the Digital Royalty team, and Brent Koops for opening my eyes!

You can order Renegades Write The Rules on Amazon, Books A Million, and Barnes & Noble.

Be sure to also check out the Digital Royalty University website, the latest project of Amy Jo Martin and the Digital Royalty crew. The Digitial Royalty University is hosting online classes for social media. The 1st 30 minute class is free. Check it out.

Five Instagram Tips Part 9

Posted on May 28, 2012 by Fred van Schie

The weekly tips are turning into monthly tips huh? Some people might think I’m running out of tips and tricks, which could be true to a certain degree, but with the evolution of social media almost daily there is always new stuff coming up.

Here’s another batch of 5 tips that could be helpful for your personal and business use of Instagram.

1. Promote your (social media) existence on Instagram
This is something that applies for all social media. I often get asked what I can do to help grow the followers/fans of the various platforms. My question in return is always what they currently do to promote their social media platforms. Almost every time the answer is (close to) nothing.
It blows my mind that people still don’t see the value of building a following on any/all the platforms. We are all so used to putting the website URL on all forms of advertising/promotions but with the smart phones taking over it’s the worst thing to promote. How often do you surf the web on a smart phone? And how often do you check Instagram (or Twitter, Facebook, YouTube, etc) on a smart phone? Exactly!
Not only that, but what is a (first time) website visit really worth? What is the chance that person is coming back tomorrow, next week, next month, next year?
Once someone starts to follow your brand on Instagram (or Twitter, Facebook, etc.) he/she will get an update about your brand “every single day for the rest of his/her life”. Plus they get to see way more different things in a week on social media than they can on your site in 5 minutes. And who spends 5 minutes on a (non-social network) website these days? Even on a computer….

LRG (skate) does it right in their new ads. Show the logo and spell out the username (or URL). And have the same username on Twitter and Instagram!

2. Make a hashtag for your project, not a separate account.
Been seeing this one more and more lately, both in skateboarding and outside of it. I get it, your new project is the main focus for the next few weeks/months, but what’s gonna happen when the project is done? I think it’s way better to make a hashtag for your project, and promote that on your regular account. This way your regular account is growing and once the project is done you’ll keep the followers. Make it easy on yourself!
Besides that Instagram still won’t allow you to run multiple accounts (like Twitter), so you will have to log out of one account and log in to the other one….

3. A good username does not have the word INSTA in it!
This might not apply to personal accounts as much as it does for brands, but I laugh every time I see a username with the word “insta” in it. Instadude, instachick, really? Or even worse, “brandinsta”. I’m sure you can think of a few more….
It reminds me of brands using the word “video” in their YouTube URL/username. Like YouTube can be used for anything else besides videos? Social media has become the front of every business, so having the right branding, across all social media platforms, is very important. And your username/URL is a big part of that!

Corey Duffel is all synched up, with his real name. Winning!

4. Your followers can see what photos you like and comment on
Most social media is out in the open, so what you do on there is public too. On Instagram your followers can see what photos you like or leave a comment on. So if you follow a bunch of questionable accounts and you talk back and forth with them after the sun sets just be aware. Instagram might showcase the part of you that you want to keep private….

5. You can’t follow everyone (that follows you)
Currently I follow close to 350 people/brands on Instagram and if I don’t check Instagram a few times during the day it’s hard to catch up on everyone’s photos. It’s partly because I’m that anal that I want to make sure I catch up, and partly because too many people/brands still post way too much stuff. The number one reason people unfollow you/your brand is still because you’re clogging the feed.
Lately I’ve been trying to post one photo a day, instead of 3-5. Some days are an exemption but if the photos are good/rad I think I can get away with it. This “less is more” tactic is working for more, and I’m sure it will work for everyone else. I get more likes/comments now on the photos I do post.
For Twitter I always advice brands to only follow 10% of the amount of followers. This might be a little higher on Instagram in certain cases, but I think you should follow the people that are close to you. Some of your employees, your teamriders, some media and some good friends. That amount can’t really be more than a 100 I think….

*How many people do you follow on Instagram? And is that too many?
Curios to hear your opinion. Drop a comment here or tag me (@fredvanschie) on Instagram (or Twitter). Or shoot me an email at [email protected] Also if you have any questions for me.

For more Instagram tips see part 8 from a few weeks ago.
Thank you and till next time!

Five Instagram Tips Part 7

Posted on March 11, 2012 by Fred van Schie

Last Sunday I skipped the Instagram tips, been busy with a lot of other cool social media stuff (more on that in the near future), but for today I have another batch of 5 tips for you.

1. Instagram is growing fast, but it’s nowhere near Facebook (or Twitter)
In my eyes Instagram is by far the coolest social media platform to date, but it’s still very small in compare to Facebook and Twitter. Recently Instagram past 25 million users, which is an insane number when you realize it started in October 2010. I’m assuming most of the users are active users, meaning they upload at least one photo every month. Right now Facebook has more than 845 million active users, of which 500 million log in every day. Twitter recently passed the 500 million users, but “only” 100 million are active users. Bottomline, as rad as Instagram is, it’s reach is still limited in compare to Facebook and Twitter. And sure, you can feed all your Instagram posts into Facebook and Twitter, and that will definitely increase it’s reach, but then you aren’t optimizing each platform to it’s full potential. And it looks rather messy and lazy to me.

2. Don’t feed Instagram posts with links into Facebook and Twitter
Numerous times I’ve told you not to feed your Instagram into Twitter and Facebook. Sometimes it works for Twitter, Facebook is pretty much a no go. Maybe once a month you feed it into your Facebook page to show your Facebook fans that you have an Instagram account. A lot of times when you feed Instagram into Twitter you use more than 140 tokens (160 minus 20 for the Instagram link), so you’re already blowing it.
The worst thing to do (at the moment) is put a URL in your Instagram post, and feed that to Twitter. Why? Cause a URL isn’t clickable in Instagram, and therefore it also won’t work in Twitter. All you do is show people a picture of the link (and text). Think people are gonna type in a YouTube URL in their web browser on their phone? Hell no!

3. Don’t like your own photos or ask (beg) for a follow
No need to like your own photos. I’m assuming you uploaded something you like right? Even worse is to leave the same comment on photos posted by others, asking for people to follow you. I will never follow people that want to tell the world how bad they want extra followers. And for what, just for the number? Relax, you will get more followers. Maybe not as many as Andrew Reynolds, and that’s fine. Post some cool photos (max 3 a day), add some text and a couple relevant hashtags and give it some time.

4. Post real photos, taking with your phone
I’m guilty of this a well, but the best photos on Instagram are the ones shot a few moments before it was posted, with you iPhone. Real time! I’m posting flyers and screen shots (of this post for example) too, but Instagram is really about photos that are shot right here right now. It’s cool to show off your huge photo collection you shot with your high tech digital camera last year, but I’m way more impressed if you took a cool iPhone photo. Like this Insta photo shot by Don Brown a little while ago in Laguna Beach, CA. Simply amazing!

5. Plain product is just fucking boring
This last tips is for any social media platform, and it’s by far way underrated by a lot of people and brands. The best thing about social media is that it’s 2-way traffic. So don’t treat it like a website. I strongly believe social media is mostly about interaction, and not so much about what YOU post, especially for brands. If your website (homepage) is filled with strictly product shots that’s one thing, but please be less “business minded” when it comes to social media. It’s all about creating an emotional connection with your fans and consumers.
I get it, you sell online and you want your stuff to sell. But pushing it down people’s throat is not gonna help you out. So stop posting plain product shots! Sneak peak your designers computer screen by giving away a little bit of a future graphic, show a teamrider wearing a new product, or repost a photo from a fan/follower rocking your stuff. The best way to thank someone for buying your shit is to give them a shout out on social media. They will be stoked out of their mind, and probably gain some of your followers. And buy your stuff again, and tag your and so forth.

Sharing is caring right? Humanize your brand before it’s too late!

Questions or comments? Drop ‘em below!
Or shoot me an email at [email protected]

For more Instagram tips see part 5 from last week.

Five Facebook Tips 8

Posted on March 2, 2012 by Fred van Schie

After Facebook allowed fan pages to switch over to the timeline layout last Wednesday, it’s pretty obvious this week’s Facebook tips is all about the new layout. On Wednesday I did a quick tutorial on some of the basics of switching to the timeline layout, today I’ll go a bit more in depth.

Let me start of by saying the new timeline is really sick, and will be much better. No one likes change, but just adapt to it asap and you’ll be used to it in no time. You don’t really have an option either, as Facebook will force you to switch no later than March 30th 2012.

1. The link button is gone once again
Once again Facebook decided to remove to link button, so most people might not know how to post a URL in a post without showing the URL. It’s pretty simple. Copy the URL of the blog post or video in the status update bar, hit the spacebar once and wait for Facebook to populate a thumbnail. If your blog post has multiple images you can choose which photo (thumbnail) you want to show. Now delete the URL and type your text. Once you’re done hit “post” and you’re all set!
This works the exact same way for your personal profile FYI. Keep it clean!

2. Your about section has a main spot now
Make sure you put in the about section what you want people to know that are new to your brand. In the timeline the about section shows up right under your cover photo, so everyone that comes to your page will see this text. Keep it short and simple, but make sure you say what you want people to remember.

3. Pin a post to the top of the page
In complete Pinterest stylo Facebook now gives you the option to bring any post from the past to the top of your page. Want to highlight that video one more time, that cool photo or the event that is coming up? Pin the post and it will be on the top of the page for a maximum of 7 days.

How to pin?
Go to the right upper corner of your post and click on the pencil. In the drop down menu click on “pin to top” and you’re done. Now the post will show up on the top of your page, with an orange icon on the upper right.
FYI: You can only pin one post at a time. Once you pin a new post the older pinned post will move back into the timeline.

4. Star a post
Similar to pinning a post, you can now also “star” a post. This blows up the photo or video to the full size of the Facebook page. The size is 735px for a starred post, so make
sure that if you star a photo that it’s of decent size/resolution, so it doesn’t get all blurry. See here an example of a Theeve trucks post on Garrett Hill’s Facebook page.

To star a post go to the upper right corner of your post and click on the star icon. You can star multiple posts, but don’t overdo it. You want to draw attention to a few key posts, not all your stuff.

5. Choose your tabs/apps wisely
With the new timeline everyone will see your cover photo first. You can’t have people that aren’t a fan (of your page) yet land on a different (welcome) page. Underneath the cover photo, on the right side, there is room for 4 tabs. The first one in the row, on the left, is always the “photo” tab. The other 3 tabs can be whatever you want. You can decide which other tabs you want to show there, and in which order. Technically you can have up to 12 tabs, but you have to click on the arrow next to far right tab to see the other 8 tabs.

Example: The Skatepark of Tampa Facebook page

FYI; I just checked out 30 different skateboard brands and barely anyone had changed their page to the timelime yet. Pretty shocking! Props to SPoT for adapting so quick!

You can also decide to put one of your custom tabs in the main row. In the example above you see “photos”, “likes”, “what’s up @ SPoT” and “events”. Again, the “photos” tab will always be in the position where you see it now. The “like” tab is not really needed since you already see the number of total likes (fans) next to the profile picture. I strongly suggest adding the YouTube tab there (which you can install really easy) and then go with 2 other tabs that showcase your brand, organization, or shop.
You can also add custom tabs to the top 4. You can even upload your own thumbnail so you can get an image in their that will attract the attention of your fans. (Specs: 111px by 74px)
I recently built 2 custom tabs for Garrett Hill and David Gonzalez that showcase their sponsors. Below is part of the Garrett Hill one. Go to the actual tab to see it in full. Also check out the sponsor tab I did for David Gonzalez.
Each sponsor logo links to the Facebook page of that brand, so in this case the rider is helping the brand gain more (legit) fans.

Please note that these tabs where designed for the old specs of the Facebook page (516px wide). With the timeline the tabs can be up to 810px wide, so expect an update of both tabs very soon.

If you are interested in building custom tabs for your Facebook page and you don’t know how or don’t have the time for it feel free to hit me up. I can built and host multiple Facebook tabs for you. Just email me at [email protected] and I’ll let you know how it would work.

Don’t forget to check out the Facebook post from last Wednesday with a step-by-step tutorial on how to switch over the the timeline, including all the specs for the cover photo and the profile image.

Questions or comments? Drop ‘em below!
Or shoot me an email at [email protected]

Also check out “Five Facebook Tips #7” from last week.

Timeline For Facebook Pages

Posted on February 29, 2012 by Fred van Schie

Always nice waking up to some shocking news. We all knew it was coming sooner or later, as Facebook introduced the timeline for the personal profiles a few months ago, but as of today the timeline is also available for Facebook (fan) pages. Without a warning in the last few days.

You don’t have to change it right away, as it won’t be final until March 30th 2012. So that gives you 4 weeks to get you shit together. I think you should do it today or tomorrow, as you want to show your fans that you lead the way, not follow like a sheep.

How does it work?
If you’re admin just go the fan page that you have access too. You will see this message on the top of the page.

If you have played around with the timeline on your personal profile, and you know how easy it is to upgrade, I suggest clicking “preview” right away.

You then get to this page.

Example: Epidemic skateshop Facebook page

Your fans won’t see your new timeline unless you click “publish”. Your profile picture is already set, but if you want you can change that. Just hoover your mouse over the photo and click “edit”. The specs for the profile image are 180px by 180px. The profile picture will also be the thumbnail that people will see of you in their newsfeed. (image will then be 32px by 32px).

The most important (and best) thing about the timeline is the cover photo. Click on “add a cover” on the right to upload a photo or image, or pick an image you already uploaded. If you pick an existing image make sure it’s big enough! The cover photo should be AT LEAST 851px by 315px. Bigger is not too much of a problem, since you can move the image around. But to prevent things from being cut out of the frame it’s best to size you cover photo correctly before uploading it.

Facebook has guidelines for the cover photo, make sure you read them first before uploading an image. Here are the key points you can’t have in the cover image:
– Price or purchase information, such as “40% off” or “Download it at our website”
– Contact information, such as web address, email, mailing address or other information intended for your page’s about section
– References to user interface elements, such as “Like” or “Share”, or any other Facebook site features
– Calls to action, such as “Get it now” or “Tell your friends”

Once you have uploaded your timeline image click on “publish now” and your page will now show up to everyone. Yes, your cover photo is public, so anyone visiting your page will be able to see the image you choose.

Example: Garrett Hill Facebook page

Since you can now also “star” (and pin) certain photos and videos make sure the images are at least 851px wide, otherwise they could be blurry.

Specs Timeline:
Cover image: 851px by 315px
Profile image: 180px by 180px
Thumbnail of profile image: 32px by 32px

More on the timeline for pages this coming Friday.
Questions or comments? Drop ‘em below!
Or shoot me an email at [email protected]

Also check out “Five Facebook Tips #7” from last week.

You can educate yourself right now by watching some interactive tutorial videos on the Facebook About Pages site. Very useful!

Five Instagram Tips Part 6

Posted on February 26, 2012 by Fred van Schie

We’re at the end of another good week. My personal highlight this week was my first social media article on Transworld Business that went live early Thursday morning.

My good friend Floris Gierman called me up 2 weeks and said that after checking out this website I should hit up some trade/B2B magazines. The next day I emailed a handful of action sport focused magazine, and Mike Lewis, editor of Transworld Business, said he would be down to get something started right away.

The article that went live on Thursday is about Instagram, and gives you 5 basic tips for using Instagram. Most of them I’ve already mentioned here in the past few weeks. My ugly smug even got a prime spot on the homepage. Scary but cool. So far the article got over 9,000 views in the first 3 days. Thanks again Mike!

OK, back to the Sunday Instagram tips on this blog. Just like every Sunday I’ll be giving you 5 more Instagram tips today.

1. How to change your Instagram password
You can’t change your Instagram password from your iPhone, so get behind a computer and go to Instagr.am or Instagram.com and click on “Edit Account” at the bottom of the page. Log in if needed and once again scroll down the page and click on “Click here to change your password”. This will take you to the page where you can create a new password.
Once you’ve changed the password on your computer grab your iPhone and log in with you new password.

2. How to delete an Instagram comment
If you want to delete a comment, either your own or from someone else, go to the photo and click on “comment”. Click on the wheel in the top right corner and now every comment on your photo will get a red circle on the left of it. Tap on red circle and confirm your action by tapping “delete” on the right side.
I don’t really delete people’s comments on my own photos. If they are drunk or trying to be funny, let them be. Only if it gets offensive or just plain stupid I delete their comment. I do use it every now and then when I just uploaded the photo and I either made a typo in the caption/text, or I forgot something.

*Please note that if delete the first caption/text and you shared your photo to Twitter, Facebook or something else, that the text there won’t change. Maybe another good reason to not feed (every) Instagram photo(s) to your other social media platforms….

3. Have a plan for your hashtag for events
Going on a trip or tour? Decide before the thing kicks off what hashtag you want people to use, and inform everyone that is a part of this. Teamriders, filmers, photographers, TMs, shops you’re visiting on the trip and the media. Maybe even tell your followers to use it in some way and do a giveaway with it so people want to get involved. Who doesn’t want to win free shit?
When your hashtag gets used a lot by various people, you get more eyes on your brand. And besides that it’s a good way to look back on a trip after a few/weeks or months. Just search for the hashtag and bring back the memories.

4. How to handle multiple Instagram accounts with one app
Unlike Twitter the official Instagram account won’t let you handle multiple accounts. You have to log out of one and log back in to the other. Quite annoying and pretty time consuming.
Currently Instagram does not offer anything to handle multiple accounts. When I created an account for Altamont and Emerica in early April 2011, this was one of the first requests I emailed Instagram. I for sure thought they would add that feature quickly, but they haven’t yet.

I did find another app a few months ago called Fotogramme that will let you handle multiple accounts. Only downside with this app is that you can’t upload any photos to any of the accounts from the app. And that is of course the main feature we would like! With the Fotogramme app you can get profile information, view/like and comment on photos, follow/block users and search hashtag and users.

5. Give someone a shout out
In the last few weeks I’ve gained a lot of Instagram followers thanks to shout outs from Metro skateshop and Epidemic skateshop. And about a week ago Lowcard re-posted a photo I shot of my niece Cassidy rocking the world famous Lowcard longshoreman beanie.

You know that if you hit the “Sleep” and “Home” button at the same time you take a screen shot with you iPhone right?
Anyway, you think I was stoked and thankful that I got a shout out from Metro, Epidemic and Lowcard? Fuck yeah! Did I gain some legit followers? Yes. Is it most likely that I will (hash)tag them in the future? So true!
Support those who support you. U-N-I-T-Y! (Op. Ivy reference)

Questions or comments? Drop ‘em below!
Or shoot me an email at [email protected]

For more Instagram tips see part 5 from last week.

Five Facebook Tips 7

Posted on February 25, 2012 by Fred van Schie

It’s late this Friday. Had a lot going on this past week, both personal and social media wise.
On the social media front, the main thing by far was the building of some custom tabs. Major thanks to my Dutch friend Jamy Vodegel for telling me about WP4FB, and helping me guide me through the whole process. Check out his website wooster.nl. It’s in Dutch so you might have to get some Rosetta Stones CDs before….
(More on the WP4FB Facebook tabs/apps in future blog posts)

Here are some more tips for your Facebook strategy. Read up and help yourself, and your brand!

1. Facebook still overrules any other social media platform
Right now Facebook has 845 million monthly active users, so it’s by far the biggest social media platform out there. YouTube is the only one that is coming close to this massive number, but it’s a different kind of interaction.
I firmly believe your brand should be active on Twitter, Instagram, and soon on Pinterest and Google Plus, but none of those are even coming close to the reach you can have on Facebook.
Your main marketing focus right now should be on Facebook! So be present on there more than anywhere else. I love Instagram, Twitter is rad, Google Plus is growing, Pinterest is gaining a lot of momentum recently, but you want to be where (the most) people are at. It’s that simple.

2. Leak future product
Want to get real feedback from (your) real fans and consumers? Want to tease them with what’s coming soon? Want to see what people are into? No better way to do this on social media, and Facebook in particular. Post a photo on Facebook and asked the fans what they like.
Want to take it a step further? Make your fans pick the color of a future product. Show them 2 shoes, one blue and one red, and have the fans pick which one you should produce. Once this shoe drops and a fan see this shoe at his local skateshop, you think he/she is gonna be stoked? You bet. He/she’ll even be more stoked if it is the colorway he/she voted for. Interaction that is driving sales!

3. Post with reasonable time intervals
There are a lot of different theories for how often you should (or can) post on Facebook. Bottom line, their are no set rules for this.
In early 2011 I read an article (can’t find anymore, sorry) that a Facebook post is valid for about 80 minutes. That’s 1 hour and 20 minutes. People have an average of 200-300 friends on their Facebook, so your post will move down the newsfeed pretty damn quick.
When I was handling the Altamont Facebook page (June 2010 – Dec 2011) I would post on average 3-6 times per 24 hours. And never more than once every 1-2 hours, with some exceptions (e.g. Wild in the Streets, Maloof Cup, Shakejunt premiere)
Per 24 hours, not just between 9am and 5pm. Some of the posts with the most interaction where early in the morning or late at night. Cause 6am in California is 9am in New York and 3pm in Amsterdam. Think global!

4. Convert your friends profile into a fan page
You’re a real business? You take your business serious? You want your brand to grow in the future? Then don’t open a friends profile but start a fan page.
Besides the fact that it goes against the Facebook Terms (4.4), and they can take down a friends profile at any time if you use it for your business or brand, you want to think bigger, and long term.
I know, you can befriend others with a friends profile, which gives you a quick(er) start, but if you’re good enough you will get there. It’s might take some time but most businesses take time to grow.
A friends profile can also have a max of 5,000 friends. And yes, you are bigger than that. And if not, that’s fine. Some smaller brands, or shops, or distributors can run more then fine with “just” a few thousand fans. If those are your consumers, and you interact with them, you’re good. And you will grow.
I can give a handful more of reasons, but I’ll mention one more. You can chat on a friends profile, but you have time to chat to 5,000 people? One on one chat sessions are way too private anyway. Have them post a comment or question or your wall so everyone can see your answer, and even join the conversation if they want!

PS. If you have a friends profile for your business, check the Facebook help section on how to convert it to a fan page.
Michiel Gaasterland has some great info too on his blog.

5. Use YouTube to promote your Facebook
Facebook is the biggest social media platform, YouTube is the 2nd largest one. So if you’re smart you use both of these.
I always put the Facebook, Twitter and website URL in the video description (as the only text). Make sure to post “http://facebook.com/xxx” and not just “facebook.com/xxx”. The “http” will make it a click-able link.
When you post the YouTube video on Facebook the description shows up. Forget writing a ton of info in the description. Less is more remember, and if people really want to find out more about your brand they will click the facebook (or twitter or website) URL.

FYI: The only reason I would add the website URL is because some people are afraid Facebook (or Twitter) might die soon, so people know what the website URL is.
Someone that will click the Facebook link will most likely become a fan so you can inform him “every day” for the rest of his/her life. And why do you think a (one-time) website visit might be better?

Most people see a YouTube video (fuck your own video player!) on Facebook so this is a good way to you grow your fanbase. They are only 2 clicks away from being a Facebook fan. And with other brands and people posting your YouTube video on their Facebook this can add a good amount of valuable fans pretty quickly.

Here’s is an example of how this will look on Facebook:

It works pretty much the same with Vimeo:

Vimeo is the only video player besides YouTube that you should/could use in my opinion. I like it better than YouTube. You can choose your own thumbnail and even make a custom URL for the video.
But YouTube is the Google for videos. How many times do you search a video on YouTube? How many times do you go to Vimeo to do that? Again, you want to be where the people are at!

Questions or comments? Drop ‘em below!
Or shoot me an email at [email protected]

Also check out “Five Facebook Tips #6” from last week.

Fred van Schie

Social Media consultant

Category Archives: Brands